Support Desk
Faster answers, grounded in your product.
The Support desk helps you resolve tickets faster: it drafts suggested replies from the thread and your knowledge base, powers a customer portal that answers scoped questions, and escalates what breaches SLA — while your agents stay in control.
A day in the life
Draft the reply
Suggested replies come from the ticket thread plus your KB — the agent edits and sends, never auto-sent.
Deflect with the portal
Customers ask a question in the portal and get a KB-scoped answer; off-scope questions are refused, not hallucinated.
Escalate on breach
SLA-breaching tickets route through the existing escalation chain automatically.
Features it uses
FAQ
Does it reply to customers on its own?
No. Replies are suggested for an agent to edit and send. The portal answers scoped questions and refuses off-scope ones.
Where do answers come from?
Your knowledge base and product context — grounded, not invented.